PEUR PERFUME
Shipping Policy
We pack every order with care and share tracking as soon as it leaves us.
Order processing
Orders are normally processed and dispatched within 1–3 business days after payment confirmation. Weekends, public holidays, launches and exceptional demand may add time. Any material delay will be communicated using the contact details supplied at checkout.
Delivery estimates
Most domestic orders are delivered within approximately 3–8 business days after dispatch. Remote or restricted service areas may take longer. Delivery dates are estimates and can be affected by weather, local restrictions, courier operations or events beyond our reasonable control.
Shipping charges and serviceability
Any applicable shipping charge is shown at checkout before payment. Serviceability depends on the postcode and courier coverage available through our logistics partners, including Shiprocket-connected carriers where configured.
Tracking
Once dispatched, tracking details are sent by email, SMS or WhatsApp where enabled. You may also use the Track Order page or view the order in My Account.
Address accuracy and delivery attempts
Please provide a complete address, correct postcode and reachable phone number. We are not responsible for delay or non-delivery caused by inaccurate information. Additional charges arising from re-shipment after failed delivery, refusal or an incorrect address may be payable by the customer.
Packages marked delivered or visibly damaged
If tracking shows delivered but the parcel is missing, contact us promptly so we can raise the matter with the courier. If the outer parcel appears tampered with or badly damaged, photograph it before opening and retain all packaging.
For help, email info@peurperfume.com with your order number.