PEUR PERFUME
Refund, Returns & Replacement Policy
Fragrance is personal, but every order should reach you in the condition in which it left us.
Eligible replacement requests
You may request a review if your order arrives with a leaking or damaged product, if the product received is different from the product ordered, or if an item is missing from the parcel.
Report within 48 hours
Email info@peurperfume.com within 48 hours of recorded delivery. Include your order number, a continuous unedited unboxing video beginning with the sealed outer parcel, clear photographs of the shipping label, outer packaging and affected item, and a short description of the issue.
Items that cannot be returned
Because fragrance is a personal-use product, we do not accept returns or exchanges for change of mind, fragrance preference, perceived performance, an incorrect size ordered by the customer, or any item that has been opened, sprayed, used, altered or damaged after delivery. Minor variations in colour, fill appearance or packaging that do not affect authenticity or use are not treated as defects.
Review and resolution
Approved claims are ordinarily resolved through replacement of the affected item. We may request additional evidence or return pickup. Keep the complete product, box and courier packaging until the claim is closed. If an approved replacement is unavailable, a refund may be issued to the original payment method.
Refund timing
Once approved and initiated, bank or payment-provider processing times apply. Original shipping or Cash on Delivery charges are not refundable unless the entire order was incorrect or damaged due to our error.
Consumer rights
Nothing in this policy limits rights that cannot lawfully be excluded under applicable Indian consumer law.